Introduction
In the last few years, business leaders have accelerated the use of business process automation (BPA) to free up resources needed for big strategic moves & high-value pursuits. According to Mckinsey, 31% of businesses have fully automated at least one function and the number of companies opting for BPA is witnessing a steady rise.
Result-oriented organizations are constantly reviewing their business processes and looking for new ways to improve and make them efficient. Process standardization is important because it ensures that wor
kflow steps are not skipped, key details are not missed, and tasks are not repeated or stuck. Additionally, it helps to align the business activities across teams and maintains compliance with the organization’s targets.
At a time when business agility has become a norm, harnessing the power of process automation assumes relevance.
Definition of Business Process Automation (BPA)
According to Gartner, BPA is about automating day-to-day organizational processes and functions leveraging the power of advanced technologies and tools. It streamlines enterprise operations, curtails costs, and enables teams to spend more time meeting customer expectations or other higher-value work.
It allows automation of email responses, follow-ups or complicated processes like multi-level approval workflows. In other words, BPA automates recurring and repeated tasks, resulting in enhanced operational efficiency.
Key Processes Businesses Should Automate
Mckinsey states that one-third of the tasks in 60% of jobs offer automation scope. Below are some of the top areas where BPA should be implemented:
- Sales
- Finance
- Procurement
- Product Development
- Logistics and Delivery
- Training
- Inventory Tracking
- Customer Support
- IT
Deciding Factors For Automating Business Processes
When looking to automate processes, identify and choose the below ones if the teams or employees are:
- Managing a large number of repetitive tasks regularly.
- Working in big groups to get non-important tasks completed.
- Executing time-sensitive tasks.
- Needed to comply or follow audit/paper trail.
Use NetSuite to ensure BPA Success
Whether implementing a BPA solution, choose a tool for its robustness and ability to integrate with CRM or ERP.
When ERP or CRM is integrated with the BPA tool, issues like getting rid of data irregularity, lowering the time spent moving data from one system to another, and gaining access to real-time data become easier which helps to adopt a holistic approach to operations and ensures full utilization of the automation competencies.
Ranging from marketing automation to business process automation, NetSuite visually defines and automates all types of standard and custom processes businesses depend on. Starting from alerts and data input validations to complex & multistage processes, NetSuite’s automation approach to workflow-driven tasks is outstanding and guarantees business ROI. Additionally, it empowers business users to create and optimize responsive workflows using an intuitive point-and-click interface.
Conclusion
Ultimately, there is no magic bullet for implementing BPA, but experts feel that it needs an intelligent automation ethos that should be part of the long-term journey for enterprises. Having a digital platform to support BPA is an excellent way to achieve E2E process automation.
Contact us today to find out how Forsys, as an E2E implementation & integration partner for NetSuite, helps businesses to access, review and identify operations that can be automated and free up resources for other important tasks.